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FAIRFAX, Va.--(BUSINESS WIRE)--Jul 27, 2023--

More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest “broadband satisfaction survey” by Which? found that 53% of the nearly 4,000 broadband customers polled had experienced connection issues in the year to January, most commonly frequent connection dropouts, “very” slow speeds and slow uploads and downloads. The issues were “persistent” across all the providers, with narrow margins between the best and worst offenders for poor customer experiences. It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection Which? The watchdog noted that the scale of problems added “insult to injury” as many customers saw their bills jump by more than 14% after many providers chose to impose inflation-based price increases earlier this year. Providers often link their annual price rises to January’s Consumer Price Index (CPI) or the Retail Price Index (RPI), which were 10.5% and 13.4% respectively – an amount which would have been unforeseeable for customers signing up to their contract 18 or 24 months previously. The current system forces millions of customers to choose between paying more each month or exorbitant exit fees, which can exceed £200. Industry watchdog Ofcom is currently investigating whether inflation-linked, mid-contract price rises give customers sufficient certainty and clarity when signing up to new contracts. Of the UK’s biggest providers, Sky, Virgin Media, and EE had the lowest proportion of customers who had not experienced any issues, with just 32%, 35% and 37% of their customers not reporting any problems. Of the major providers, BT fared best with 49% of its customers not experiencing a performance issue in the past year. Hyperoptic, Shell Energy Broadband and Utility Warehouse performed better, with half or more of their customers not experiencing any performance issue over the 12 months. However, even with these providers, at least four in 10 customers said they had experienced at least one problem. Frequent connection drop outs were the most common broadband issue, experienced by 19% of those who had suffered a problem. Some 17% suffered slow speeds, while 15% experienced slow uploads and downloads. One in seven (14%) said they had been left without a connection for at least an hour. One in 10 (12%) experienced slow or disrupted streaming when listening to music or watching videos and 8% said they were left without connection for more than a day. Overall, around four in 10 (44%) said they had experienced some kind of customer service issue and 11% said they had either found it difficult to get in touch with their provider or struggled to get their issue resolved. It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again Rocio Concha, Which? Rocio Concha, Which? director of policy and advocacy, said: “A reliable connection is essential to modern life. Earlier this year, many broadband consumers were hit with mid-contract price hikes of more than 14% – meaning that it’s more important than ever that their provider offers a reliable connection and good customer service. “It’s completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection. Broadband firms need to work harder to resolve these issues and offer a better service. “While some customers are able to switch away to better service and prices, many are trapped in contracts where they either have to accept above inflation price hikes in the spring or pay exorbitant exit fees to leave the contract early. “It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again.” A Sky spokeswoman said: “We are committed to providing the best service to our customers. “We do not believe this is a representative survey – Ofcom’s quarterly complaints data shows we are consistently one of the least complained about broadband providers and, in Ofcom’s latest report, we received the fewest complaints out of all broadband providers.” A Virgin Media spokesman said: “While these findings are only taken from a small sample of customers, the latest, fuller data from Ofcom shows that our customers benefit from the fastest download speeds, and customer complaints on our broadband services fell by 22% in the first quarter of this year.” EE said: “Ofcom’s latest complaints report shows that we remain one of the least complained about broadband providers, with complaints remaining well below the industry average throughout recent years. “We have proudly led the way with social tariffs since 2008, with around 80% of the total market being supported on BT social tariffs. “Customers who are struggling financially and are eligible for our social tariffs can move penalty-free at any point in their contract, this also includes EE and Plusnet customers. “ Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Will.i.am hails AI technology as ‘new renaissance’ in music Heart transplant woman’s daughter twice saved her life using Alexa Dolly Parton on AI and not wanting to leave her soul ‘here on earth’

RESTON, Va.--(BUSINESS WIRE)--Aug 1, 2023--

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A pair of shoes thought to be the oldest ever found in Europe are now estimated to be even older than scientists had previously thought. About 20 pairs of sandals found in southern Spain are at least 6,200 years old, while other woven objects found in the cave date back 9,500 years, according to a new study. The scientists used carbon-dating on 76 objects found in the Cueva de los Murciélagos, Albuñol, near Granada, which were originally discovered by miners in the 19th century. The objects are particularly valuable to science because they represent the first direct evidence of certain hunter-gatherer skills, such as weaving, in southern Europe. They are made of wood, reed and esparto grass. The shoes measured about eight inches in length. The study was published in the journal Science Advances by a team from the Universidad de Alcalá (UAH) and the Universitat Autònoma de Barcelona (UAB). Francisco Martínez Sevilla, a researcher at the Prehistory Department of UAH, said: “These are the earliest and widest-ranging assemblage of prehistoric footwear, both in the Iberian Peninsula and in Europe, unparalleled at other latitudes. “The new dating of the esparto baskets from the Cueva de los Murciélagos of Albuñol opens a window of opportunity to understanding the last hunter-gatherer societies of the early Holocene. “The quality and technological complexity of the basketry makes us question the simplistic assumptions we have about human communities prior to the arrival of agriculture in Southern Europe.” He said the project placed the cave as “a unique site in Europe to study the organic materials of prehistoric populations”. Cueva de los Murciélagos, or “Cave of the Bats,” is located on the coast of Granada, to the south of the Sierra Nevada. The finds are thought to have been so well-preserved because of low humidity levels in the area. Study co-author María Herrero Otal added: “The esparto grass objects from Cueva de los Murciélagos are the oldest and best-preserved set of plant fibre materials in Southern Europe so far known. “The technological diversity and the treatment of the raw material documented demonstrates the ability of prehistoric communities to master this type of craftsmanship, at least since 9,500 years ago, in the Mesolithic period. “Only one type of technique related to hunter-gatherers has been identified, while the typological, technological and treatment range of esparto grass was extended during the Neolithic from 7,200 to 6,200 years before the present.” Sign up to our free Indy100 weekly newsletter Have your say in our news democracy. Click the upvote icon at the top of the page to help raise this article through the indy100 rankings.