BEVERLY, Mass.--(BUSINESS WIRE)--Sep 12, 2023--

Meta has begun to remove news content from Facebook and Instagram in Canada, the social media giant said Tuesday, in response to recently passed legislation in the country that requires tech companies to negotiate payments to news organizations for hosting their content.

More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest “broadband satisfaction survey” by Which? found that 53% of the nearly 4,000 broadband customers polled had experienced connection issues in the year to January, most commonly frequent connection dropouts, “very” slow speeds and slow uploads and downloads. The issues were “persistent” across all the providers, with narrow margins between the best and worst offenders for poor customer experiences. It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection Which? The watchdog noted that the scale of problems added “insult to injury” as many customers saw their bills jump by more than 14% after many providers chose to impose inflation-based price increases earlier this year. Providers often link their annual price rises to January’s Consumer Price Index (CPI) or the Retail Price Index (RPI), which were 10.5% and 13.4% respectively – an amount which would have been unforeseeable for customers signing up to their contract 18 or 24 months previously. The current system forces millions of customers to choose between paying more each month or exorbitant exit fees, which can exceed £200. Industry watchdog Ofcom is currently investigating whether inflation-linked, mid-contract price rises give customers sufficient certainty and clarity when signing up to new contracts. Of the UK’s biggest providers, Sky, Virgin Media, and EE had the lowest proportion of customers who had not experienced any issues, with just 32%, 35% and 37% of their customers not reporting any problems. Of the major providers, BT fared best with 49% of its customers not experiencing a performance issue in the past year. Hyperoptic, Shell Energy Broadband and Utility Warehouse performed better, with half or more of their customers not experiencing any performance issue over the 12 months. However, even with these providers, at least four in 10 customers said they had experienced at least one problem. Frequent connection drop outs were the most common broadband issue, experienced by 19% of those who had suffered a problem. Some 17% suffered slow speeds, while 15% experienced slow uploads and downloads. One in seven (14%) said they had been left without a connection for at least an hour. One in 10 (12%) experienced slow or disrupted streaming when listening to music or watching videos and 8% said they were left without connection for more than a day. Overall, around four in 10 (44%) said they had experienced some kind of customer service issue and 11% said they had either found it difficult to get in touch with their provider or struggled to get their issue resolved. It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again Rocio Concha, Which? Rocio Concha, Which? director of policy and advocacy, said: “A reliable connection is essential to modern life. Earlier this year, many broadband consumers were hit with mid-contract price hikes of more than 14% – meaning that it’s more important than ever that their provider offers a reliable connection and good customer service. “It’s completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection. Broadband firms need to work harder to resolve these issues and offer a better service. “While some customers are able to switch away to better service and prices, many are trapped in contracts where they either have to accept above inflation price hikes in the spring or pay exorbitant exit fees to leave the contract early. “It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again.” A Sky spokeswoman said: “We are committed to providing the best service to our customers. “We do not believe this is a representative survey – Ofcom’s quarterly complaints data shows we are consistently one of the least complained about broadband providers and, in Ofcom’s latest report, we received the fewest complaints out of all broadband providers.” A Virgin Media spokesman said: “While these findings are only taken from a small sample of customers, the latest, fuller data from Ofcom shows that our customers benefit from the fastest download speeds, and customer complaints on our broadband services fell by 22% in the first quarter of this year.” EE said: “Ofcom’s latest complaints report shows that we remain one of the least complained about broadband providers, with complaints remaining well below the industry average throughout recent years. “We have proudly led the way with social tariffs since 2008, with around 80% of the total market being supported on BT social tariffs. “Customers who are struggling financially and are eligible for our social tariffs can move penalty-free at any point in their contract, this also includes EE and Plusnet customers. “ Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Will.i.am hails AI technology as ‘new renaissance’ in music Heart transplant woman’s daughter twice saved her life using Alexa Dolly Parton on AI and not wanting to leave her soul ‘here on earth’

Apple is about to launch four new iPhones, two new Watches and maybe more besides. The launch of the iPhone 15 is the biggest event in Apple’s year, and could bring extra controversy this year, given a widely rumoured higher price and new charging port at the bottom of the phone. Alongside those updates, Apple is rumoured to be planning new charging technology, faster chips, better battery life and design tweaks for the higher-end, Pro versions of the phone. In all, there is expected to be four versions of the iPhone 15: the base model, the iPhone 15 Plus, the Pro and Pro Max. In addition to those new products, Apple is widely expected to update both the normal and Ultra version of the Apple Watch. They are expected to receive small updates, with the possible introduction of new chip technology. The AirPods may also feature in the event. They are also expected to receive an update to swap the Lightning charging port in the bottom for USB-C – beginning the process of getting rid of a charging technology that has been used for more than a decade in Apple’s most popular products. The event will be live streamed from Apple’s California headquarters, beginning at 10am local pacific time, 1pm eastern, or 6pm in the UK. You can follow all the latest news here.

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SpaceX has hinted that flight tests of its Mars-bound Starship rocket system could begin to occur on a more frequent basis following a successful launch on Saturday. The tallest and most powerful rocket ever built lifted off from SpaceX’s Starbase facility in Boca Chica, Texas, on Saturday, seven months after the first launch attempt. Unlike the first attempt, both parts of the rocket were able to separate in mid-air without immediately exploding, while the newly-built launch pad was also able to withstand the force of the 33 Raptor engines firing simultaneously. “Just inspected the Starship launch pad and it is in great condition,” SpaceX boss Elon Musk posted on X on Sunday. “No refurbishment needed to the water-cooled steel plate for next launch. Congrats to SpaceX team and contractors for engineering and building such a robust system so rapidly!” The second flight test of the fully-stacked Starship rocket was beset by delays due to the high levels of debris from the destroyed launchpad and exploded rocket following the failed first attempt. Regulators said they would be working with SpaceX before a third flight test takes place, with the US Federal Aviation Administration confirming that no injuries or property damage was reported following Saturday’s launch. The fully-stacked Starship rocket system was the first to successfully perform a hot-stage separation, which saw the upper second stage launch away from the Super Heavy Booster mid-flight. Both parts of the rocket were destroyed shortly after they achieved separation, however SpaceX already has two Super Heavy boosters and three upper-stage vehicles currently undergoing preliminary testing, according to Next Spaceflight. Mr Musk has previously outlined his plans to build a fleet of hundreds of Starship rockets, with the hope of using them to establish a permanent human colony on Mars by 2050. SpaceX has already secured a multi-billion dollar contract with Nasa to develop Starship for the US space agency’s Artemis program, which will return humans to the surface of the Moon for the first time in 50 years. Read More SpaceX launches ‘zero fuel’ engine into space SpaceX Starship rocket loses contact after reaching space: Live updates Air Force officer breaks silence over ‘red, glowing’ UFO sighting: ‘Not a joke’

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