Broadband customers could pay £150 more than they expected to over two years due to “unpredictable” mid-contract price rises, consumer group Which? has warned. Which? has called on regulator Ofcom to ban the practice altogether as it found that BT, EE, Plusnet, Shell Energy, TalkTalk and Vodafone customers could see increases of more than 8% on average in 2024 while Virgin Media customers could see rises of more than 10%, based on analysis of Bank of England inflation forecasts. Many of the biggest broadband firms – such as BT, EE, Plusnet, Shell Energy, TalkTalk, Virgin Media and Vodafone – raise prices every April in line with the Consumer Price Index (CPI) or the Retail Price Index (RPI) plus an additional 3%, 3.7% or 3.9%. Customers wanting to avoid these hikes can be charged punitive exit fees to leave their contract early. From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life Rocio Concho, Which? Based on average contract amounts from the Which? 2023 broadband survey; Virgin Media, BT and EE customers could see the biggest annual increases of £50.52, £43.68 and £43.68 respectively in the year from April 2024, the watchdog calculated. Shell Energy Broadband customers could see the smallest annual price hike of £27.16 on average. These hikes would come on top of the more than 14% mid-contract uplifts many consumers faced in 2023. Which? also calculated how much extra these two rounds of price hikes could cost a customer for each provider who took out a deal in January 2023 over the course of their 18 or 24-month contract. Based on average amounts from the Which? 2023 broadband survey, BT and EE customers who took out a contract in January 2023 could see some of the highest average price hikes of £147.43 and £147.31, while Vodafone and Plusnet customers could see rises of £122.38 and £117.87 respectively. TalkTalk customers could see a smaller hike of £76.09 on average over the course of shorter 18-month contracts. Shell Energy Broadband did not apply its 2023 inflation-linked price hikes of 12.5% to customers who joined from January to March 2023. However, if a Shell Energy customer joined before January 2023 then, based on average amounts from the 2023 broadband survey, they would pay an extra £45.27 a year from Spring 2023 to Spring 2024. Ofcom should also use their review to finally ban these unpredictable mid-contract price hikes that harm consumers and undermine competition Rocio Concho, Which? Virgin Media did not use inflation-linked price hikes in 2023 but some customers’ prices did increase by an average of 13.8% per cent due to ad hoc price rises, according to Which? According to Virgin Media, customers who signed up after November 2022 would not have faced the ad hoc price rise in Spring 2023. Those on a fixed-price promotional deal – like those offered to new customers – would also not have seen the price hikes take effect until after their deal ended. Which? argues that it is unfair for consumers to be signed up to deals that do not give them certainty about how much they can expect to pay over the course of their contract, and then face exit fees if they want to leave early. A survey by the group found that 78% of consumers believe that mid-contract price hikes are always unfair and that people overwhelmingly value pricing certainty for broadband contracts. Which? has launched The Right to Connect campaign calling for clearer and fairer pricing for telecoms customers and an end to unpredictable mid-contract price hikes. Ofcom is currently reviewing inflation-linked, mid-contract price rises and is due to publish its consultation in December. Rocio Concha, Which? director of policy and advocacy, said: “From working and school to online banking and social media, a good broadband and mobile connection is essential to everyday modern life. While we know that price changes are never welcome, against a backdrop of rising costs, increased usage and continued investment, we have openly and directly set out to customers that we are introducing inflation-linked price changes Virgin Media spokesman “That’s why it’s outrageous that unpredictable mid-contract price hikes have been allowed to continue in the telecoms industry for so long – especially when so many have been struggling to make ends meet during the cost-of-living crisis. Consumers must have certainty about the total cost of their contract. “Which? is calling on all providers to do the right thing and cancel 2024’s above inflation price hikes. “Ofcom should also use their review to finally ban these unpredictable mid-contract price hikes that harm consumers and undermine competition. “Consumers need to know exactly how much their contract will cost when they sign up.” We understand that price rises are never wanted nor welcomed but recognise them as a necessary thing to do given the rising costs our business faces BT spokesman A Virgin Media spokesman said: “We are always clear and transparent with customers about any price increases. We wrote directly to all customers who received a price rise this year to notify them of their exact increase, and gave them the right to cancel without penalty within 30 days if they wished. “While we know that price changes are never welcome, against a backdrop of rising costs, increased usage and continued investment, we have openly and directly set out to customers that we are introducing inflation-linked price changes from April next year. This widely used format will provide more certainty on when and how any future increases will occur while fuelling the investment required to ensure we keep providing the fast and reliable connectivity our customers rely on.” A BT Consumer spokeswoman said: “We understand that price rises are never wanted nor welcomed but recognise them as a necessary thing to do given the rising costs our business faces. “Our price rises are annual, contracted and transparent and we make this clear when customers sign up or renew their contract. With the average price increase just above £1 per week in 2023, and some of our customers exempt from the rise, we’re also doing all we can to ensure our services are accessible to the widest group of customers possible through our market leading social tariffs.” A TalkTalk spokesman said: “The preventable CPI-linked price rise in April 2023 was a direct result of Ofcom-regulated wholesale cost increases. In order to prevent the same thing happening next April, we are again calling on Ofcom to act and reduce the wholesale increases that lead to these price rises. “These are exceptional circumstances, and families and business across the UK need the regulator to act.” Read More Rise of AI chatbots ‘worrying’ after man urged to kill Queen, psychologist warns William hails ‘amazing’ eco-friendly start-up businesses Royal website subject to ‘denial of service attack’, royal source says TikTok finds and shuts down secret operation to stir up conflict in Ireland Spotify will not ban all AI-powered music, says boss of streaming giant Vehicle scam reports surged by 74% in the first half of 2023, says Lloyds Bank

(Note: Strong language in paragraph 10) By Alexandra Ulmer and Anna Tong "I actually like Ron DeSantis a

2023 is the year conversational AI went mainstream. AI chatbots have been around for years,

The abrupt resignation of BP chief Bernard Looney marks the loss of an executive who pushed for a

Sonos has released the Move 2, an updated version of its chunky speaker for the outdoors. The Move was released in September 2019, as Sonos’s first battery-operated and semi-portable speaker. It was joined later by the Sonos Roam, which comes in a much smaller and lighter form factor that is intended to be more easily carried around, and the Move has focused on uses such as carrying a speaker into the garden or moving it from room to room. Now Sonos has revealed an updated version of that Move, focusing largely on sound quality and its battery. It will cost $449, or the same in pounds – slightly more than the previous Move, which sold for $399 – and will be available on 20 September. The improvements to the sound bring what Sonos says is a “completely overhauled” design of the speakers. That allows for stereo sound and other improvements to the audio quality. The improvements to the battery double the playtime from the version of the Move, increasing it to up to 24 hours. It also includes a USB-C port that can send power out the other way: charging up a phone or other electronics, for instance. Audio can also go into the speaker through that input. After being largely resisted to adding line-in connections to its speakers, Sonos has recently brought USB-C inputs to its latest releases, though still requires customers to buy a line-in adapter separately. And it comes in a new olive colour, alongside the black and white of the original Sonos. That is matched with a new design on the user interface, first unveiled with Sonos’s recent Era speakers, which include a slider for volume control. Otherwise, the Move looks almost identical to its predecessor. It has the same level of water resistance and features WiFi and Bluetooth, though it has the option to bring two Moves together for stereo sound when they are connected to WiFi. Read More Starship ‘ready to launch’, Elon Musk says Elon Musk vows to sue ADL for calling him antisemitic over X campaign Apple is dropping leather from iPhone cases and Watch bands, report claims

A woman has left TikTok users in hysterics after seemingly putting in overtime as she sleeps. Sabrina (@sabrinalodd) took to the platform with a screen recording of an app that monitors sleep quality. It tells users how many times they woke up in the night, and how many hours of rest they had. It also reveals whether a person sleep talks. In the clip that's racked up almost half a million views, Sabrina can be heard speaking about work. "So, let me know if you need anything and, yeah, have a great day," she says at around 1.49am. A few hours later, the TikToker goes back into work mode, saying: "Oh, hi. OK, have a great day everybody." In the last snippet at 3.41am, Sabrina politely signs off an imaginary Zoom meeting, telling everyone "thank you." @sabrinalodd client service voice and all? Inevitably, the TikTok was flooded with comments from fellow users who found Sabrina's upload hilarious. "This is literally working overtime," one person wrote, while another added: "Touch basing in ur sleep." A third joked that Sabrina deserved a bonus "because you're sleeping and still on the clock." It didn't take long for some users to share their own experience with sleep talking. One person shared: "My mom woke me up in the middle of the night once and my response was 'how can I help you?'" Another wrote: "I’ll never forget my ex waked me up to tell me I asked him if he needed a receipt in my sleep" Sign up for our free Indy100 weekly newsletter Have your say in our news democracy. Click the upvote icon at the top of the page to help raise this article through the indy100 rankings.

TikTok has agreed to moderate content on its app in Kenya, the country's presidency said Thursday, days after parliament received a petition to ban...

A mysterious golden object has been found at the bottom of the ocean by scientists exploring the Pacific Ocean and it has left them baffled. The discovery was made on 30 August when a team of experts from the National Oceanic and Atmospheric Administration (NOAA) were taking a closer look at an underwater volcano 250 miles off the coast of Alaska. Experts, and members of the public viewing the live stream, caught a glimpse of the unusual gold orb two miles beneath the surface lodged into the side of the volcano and were left puzzled over what it could be. It was found thanks to the NOAA’s Seascape Alaska 5 expedition that is currently mapping the seafloor of the Gulf of Alaska. Those who made the discovery at the foot of the volcano also noted there was a mysterious hole in the side of the orb, with one researcher suggesting on the live stream that “Something tried to get in...or to get out”. Scientists bantered back and forth about what the egg-like object could be and ultimately decided to take a sample that could be analysed. The texture of the orb was not as they had expected and was more of a silky, delicate consistency. An arm from the robotic vehicle was used to suction the orb in order for scientists to determine its origins with laboratory testing. The NOAA Seascape Alaska 5 expedition is due to end in mid-September and aims to fill the gaps that experts have about the sea beds off the USA’s west coast. It began on 24 August in Kodiak, Alaska and will come to an end in Seward, Alaska on 16 September. Sign up to our free Indy100 weekly newsletter Have your say in our news democracy. Click the upvote icon at the top of the page to help raise this article through the indy100 rankings.

MrBeast fans say next time prepare a verbal contract with Elon Musk

David Hockney has unveiled his latest Christmas-themed artwork to bring “joy and hope” to people in London. The Bigger Christmas Trees artwork at Battersea Power Station depicts two large green and purple striped Christmas trees, each with a gold star at the top. The artwork is being displayed on the landmark’s two chimneys, which measure 100 metres (328 feet) and overlook the River Thames. “Battersea Power Station is such a beautiful building, I wanted to decorate it in a way that I hoped would bring joy and hope to Londoners,” said Hockney, 86. The artist, who is known for using a range of mediums including apps on iPhones, used an iPad Pro and Apple Pencil to create the design. Hockney has used Apple products in his artwork for more than 15 years including the first iPhone model in 2007. Apple’s senior vice president of worldwide marketing Greg Joswiak described Hockney’s artwork as a “gift” for London. He said: “David is one of the world’s most important and influential artists, and we couldn’t be more excited to see his latest creation lighting up Battersea Power Station. “It is a privilege for us that he chooses iPad for his work, and to create this beautiful Christmas gift for the people of London.” Hockney’s other work using an iPad includes a stained glass window and a piece to highlight the natural world, which he created during the Covid-19 pandemic. In November, he unveiled his David Hockney: Drawing from Life exhibition at the National Portrait Gallery, in London, which showcases a portrait of singer Harry Styles. Styles is depicted wearing an orange and red cardigan with a pearl necklace and blue jeans in one of 30 displays at the gallery. The Bigger Christmas Trees artwork will be displayed in a 10-minute animation on two of Battersea Power Station’s towers from 5pm to 10pm every evening until Christmas Day. Read More Apple names its App Store apps of the year £16bn Adobe takeover could harm competition in digital design market – watchdog Young people the biggest users of generative AI, Ofcom study shows Software firm Cloudsmith announces £8.8m investment UK and South Korea issue warning over North Korea-linked cyber attacks Data protection watchdog warns websites over cookie consent alerts

Celebrities, lawmakers, brands and everyday social media users are flocking to Meta’s freshly minted app Threads to connect with their followers, including many Twitter refugees tired of the drama surrounding Elon Musk’s raucous oversight of that platform since acquiring it last year

Millions of phones, TVs and radios across the US will receive an alert on Wednesday as part of a nationwide test for an emergency alert system. At 2.20pm ET, the Federal Emergency Management Agency (FEMA) will test the Emergency Alert System for TV and radio sets, and the Wireless Emergency Alerts for phones. “These test alerts are necessary to verify that the system is working properly so that, in a real case, citizens will know what to do, depending on the information that is issued,” said Nino Correa Filomeno, the commissioner of the Puerto Rico Emergency Management Bureau, who will coordinate with FEMA for the tests. “Amid this hurricane season, and any time an emergency occurs, it is necessary to have this system in place.” It is the seventh test for the system since FEMA set it up, however there are already conspiracy theories spreading online about its actual purpose. One false theory is that the signal is being sent to activate nanoparticles that have been introduced to people’s bodies, with one widely shared claim suggesting that it relates to the Covid-19 vaccine. Some users on X, formerly Twitter, advised people to shut off their phones in order to avoid receiving the alert. One user wrote: “Recommendations include not only disabling all alerts but also removing the sim card and shutting down your phone completely, possibly putting in a faraday bag if you have one.” Any smartphone that is switched on and within range of a cell tower will receive the emergency alert test message, which will be accompanied by a “unique tone” and vibration to make sure it is seen, heard or felt by as many people as possible, including those with disabilities. The radio and television portion of the test is being conducted with the participation of broadcasters, satellite providers and cable systems. “We want to ensure that the systems continue to be effective, that the public understands and uses these alerts and warnings about emergencies, particularly those on the national level, as we work to strengthen emergency readiness among our communities,” said Orlando Olivera, a coordinator at FEMA’s Caribbean office in Puerto Rico. “This is one step to be ready for emergencies. We are encouraging everyone, especially older adults to Take Control in 1, 2, 3: Assess your needs, Make a plan, and Engage your support network.” Read More Apple blames Instagram for overheating iPhones Japan startup unveils 15-foot robot suit for space exploration New discovery is ‘holy grail’ breakthrough in search for aliens, scientist say Elon Musk’s X ordered to pay over $1m in legal fees for laid off Twitter execs