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More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest “broadband satisfaction survey” by Which? found that 53% of the nearly 4,000 broadband customers polled had experienced connection issues in the year to January, most commonly frequent connection dropouts, “very” slow speeds and slow uploads and downloads. The issues were “persistent” across all the providers, with narrow margins between the best and worst offenders for poor customer experiences. It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection Which? The watchdog noted that the scale of problems added “insult to injury” as many customers saw their bills jump by more than 14% after many providers chose to impose inflation-based price increases earlier this year. Providers often link their annual price rises to January’s Consumer Price Index (CPI) or the Retail Price Index (RPI), which were 10.5% and 13.4% respectively – an amount which would have been unforeseeable for customers signing up to their contract 18 or 24 months previously. The current system forces millions of customers to choose between paying more each month or exorbitant exit fees, which can exceed £200. Industry watchdog Ofcom is currently investigating whether inflation-linked, mid-contract price rises give customers sufficient certainty and clarity when signing up to new contracts. Of the UK’s biggest providers, Sky, Virgin Media, and EE had the lowest proportion of customers who had not experienced any issues, with just 32%, 35% and 37% of their customers not reporting any problems. Of the major providers, BT fared best with 49% of its customers not experiencing a performance issue in the past year. Hyperoptic, Shell Energy Broadband and Utility Warehouse performed better, with half or more of their customers not experiencing any performance issue over the 12 months. However, even with these providers, at least four in 10 customers said they had experienced at least one problem. Frequent connection drop outs were the most common broadband issue, experienced by 19% of those who had suffered a problem. Some 17% suffered slow speeds, while 15% experienced slow uploads and downloads. One in seven (14%) said they had been left without a connection for at least an hour. One in 10 (12%) experienced slow or disrupted streaming when listening to music or watching videos and 8% said they were left without connection for more than a day. Overall, around four in 10 (44%) said they had experienced some kind of customer service issue and 11% said they had either found it difficult to get in touch with their provider or struggled to get their issue resolved. It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again Rocio Concha, Which? Rocio Concha, Which? director of policy and advocacy, said: “A reliable connection is essential to modern life. Earlier this year, many broadband consumers were hit with mid-contract price hikes of more than 14% – meaning that it’s more important than ever that their provider offers a reliable connection and good customer service. “It’s completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection. Broadband firms need to work harder to resolve these issues and offer a better service. “While some customers are able to switch away to better service and prices, many are trapped in contracts where they either have to accept above inflation price hikes in the spring or pay exorbitant exit fees to leave the contract early. “It’s absolutely critical that Ofcom’s review of inflation linked mid-contract hikes results in changes that ensure customers are never trapped in this situation again.” A Sky spokeswoman said: “We are committed to providing the best service to our customers. “We do not believe this is a representative survey – Ofcom’s quarterly complaints data shows we are consistently one of the least complained about broadband providers and, in Ofcom’s latest report, we received the fewest complaints out of all broadband providers.” A Virgin Media spokesman said: “While these findings are only taken from a small sample of customers, the latest, fuller data from Ofcom shows that our customers benefit from the fastest download speeds, and customer complaints on our broadband services fell by 22% in the first quarter of this year.” EE said: “Ofcom’s latest complaints report shows that we remain one of the least complained about broadband providers, with complaints remaining well below the industry average throughout recent years. “We have proudly led the way with social tariffs since 2008, with around 80% of the total market being supported on BT social tariffs. “Customers who are struggling financially and are eligible for our social tariffs can move penalty-free at any point in their contract, this also includes EE and Plusnet customers. “ Read More Charity boss speaks out over ‘traumatic’ encounter with royal aide Ukraine war’s heaviest fight rages in east - follow live Will.i.am hails AI technology as ‘new renaissance’ in music Heart transplant woman’s daughter twice saved her life using Alexa Dolly Parton on AI and not wanting to leave her soul ‘here on earth’

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A startup in China is set to begin production of ultra-efficient solar panels that are made from the so-called “miracle material” perovskite. The next-generation solar cells will be manufactured at half the cost of traditional silicon cells, with 50 per cent greater efficiency, according to researchers from Nanjing University who made the design breakthrough that made mass production possible. “The raw materials for making perovskite cells are cheap and abundant, making the production costs of these cells just one 20th of traditional solar cells,” Professor Tan Hairen from Nanjing University, told state media. “Moreover, they are easier to produce and can be made in a single factory. Even with other items added, the overall cost of production is only half of that of traditional silicon cells.” Professor Tan has created a startup called Renshine Solar to move forward with commercialisation of the technology, and has already signed a government deal to build a production line in Jiangsu province this summer. The factory is expected to achieve a capacity of 150 megawatts by September, according to the South China Morning Post, with the perovskite solar panels built for use on roofs, walls, or placed on electric cars to improve their range. The perovskite solar cells (PSCs) are capable of retaining over 90 per cent of their initial performance after 600 hours of continuous operation, the team noted, making them suitable for commercial use. The researchers said the next-generation solar cells could also be used in applications ranging from building-integrated panels to space-based electricity generation. “With their lower fabrication cost, low-temperature solution processability, roll-to-roll manufacturing, and wide-bandgap tunability, PSCs have the potential to become the candidate of choice for high-efficiency tandem solar cells,” they wrote in a study detailing the new design that will enter production. “Considering the rapid progress in photovoltaic performance, PSCs have been considered to be ideal candidates for integrating with other systems to realise new innovative technologies.” The study, titled ‘Next-generation applications for integrated perovskite solar cells’, was published in the scientific journal Nature. Its publication comes just one month after a South Korean firm announced that it was aiming to commercialise tandem perovskite solar cells following a $100 million investment to fund a pilot production line next year. Read More Scientists break world record for solar power window material Electric cars could save more than 100,000 lives, study claims Solar trees offer unique solution to charging electric cars College students who cut social media use have less anxiety

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NEW YORK--(BUSINESS WIRE)--Jun 6, 2023--